Privacy Policy

Information We Collect

We collect only the information necessary to provide and improve our services. This may include:

• Personal details you provide — such as your name, email address, phone number and shipping address when you register or place an order;
• Transaction information — records of the Materials you purchase (payment details are handled by our payment gateway, not stored by us);
• Technical & usage data — such as your IP address, browser type, device information, and pages visited, collected automatically;
• Communications — information you provide when you contact us for support or enquiries.

How We Use Your Information

We use the information we collect to:

• Process, ship and deliver the orders you place;
• Create and manage your account;
• Respond to your enquiries and provide customer support;
• Send important updates about your order or our services;
• Improve our website, content and overall user experience;
• Send promotional offers or newsletters, where you have opted in (you may unsubscribe at any time);
• Comply with legal obligations and prevent fraud or misuse.

Cookies & Tracking

Our website may use cookies and similar technologies to remember your preferences, keep your session active, and understand how visitors use the site. You can control or disable cookies through your browser settings; however, some features of the website may not function properly without them.

How We Share Information

We do not sell, rent or trade your personal information. We may share it only in the following limited circumstances:

• With trusted service providers — such as payment gateways, courier and logistics partners, hosting and email providers — who help us operate the website and fulfil your orders, and only to the extent needed to perform their services;
• To comply with the law, a legal process, or a valid request from a public authority;
• To protect our rights, safety, or property, or those of our users.

Payment Security

All payments are processed through secure, PCI-compliant third-party payment gateways. Your card, UPI or banking details are entered directly on the gateway's secure system and are never stored on our servers. We encourage you to review the privacy practices of the payment provider used at checkout.

Data Security

We implement reasonable technical and organisational measures to protect your information against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security. You share information with us at your own risk.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, to provide our services, and to comply with our legal, accounting or reporting obligations. When no longer required, your information is securely deleted or anonymised.

Your Rights

You have the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of your personal data, subject to legal requirements;
• Withdraw consent or opt out of marketing communications at any time.

To exercise any of these rights, please contact us using the details below.

Third-Party Links

Our website may contain links to external sites that we do not operate. This Privacy Policy applies only to FortuneBooks.in. We are not responsible for the privacy practices of third-party websites and encourage you to read their policies.

Children's Privacy

Our services are intended for users who are 18 years or older, or who use the website under the supervision of a parent or guardian. We do not knowingly collect personal information from children without such consent. If you believe a child has provided us information without consent, please contact us and we will remove it.

Consent

By using our website and providing your information, you consent to the collection and use of that information as described in this Privacy Policy.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page and take effect immediately. We encourage you to review this page periodically.