Refund Policy

Nature of Our Products

FortuneBooks.in sells both physical study materials (printed notes, books and practice sets shipped to your address) and digital study materials (notes, previous year questions, MCQs, formula books and mock tests delivered as downloads or online access). Because the two are different in nature, the refund terms for each are set out separately below.

Digital Products

All sales of digital Materials are final. Once a digital Material has been accessed, downloaded, or its access link has been delivered, it is non-refundable, as the nature of digital content makes it impossible to verify a return.

Physical Products

For physical Materials, a refund or replacement may be provided only if the item:

• Arrives damaged or defective;
• Is the wrong item, materially different from what you ordered; or
• Is lost in transit and not delivered to you.

To be eligible, you must report the issue within [2–3] days of delivery, with clear photographs of the item and its packaging. The product must be unused and, where a return is requested, sent back in its original condition and packaging. Return shipping for genuine eligible cases will be arranged or reimbursed by us.

Duplicate or Failed Payments

If you are charged more than once for the same order, or money is deducted but your order is not confirmed, the excess or failed amount will be refunded in full to your original payment method once verified.

Situations Where Refunds Do Not Apply

Refunds will not be provided in cases such as:

• You changed your mind or no longer need the Material after purchase;
• A digital Material has already been downloaded or accessed;
• A physical Material has been used, opened or damaged after delivery through no fault of ours;
• The correct item was delivered as described but you ordered the wrong one by mistake;
• Dissatisfaction with your examination result or the outcome of your preparation;
• Delay or non-delivery caused by an incorrect address or contact details provided by you;
• The request is made after the eligible reporting window.

How to Request a Refund or Replacement

To raise a request, email us at thefortunebooks@gmail.com within the eligible window, including:

• Your name and registered email or phone number;
• Your order/transaction ID or payment reference;
• The reason for the request, with supporting photographs (for physical items) or screenshots (for digital items).

Our team will review your request and respond, usually within [3–5] business days.

Refund Processing & Timeline

If your refund is approved, it will be processed to your original payment method. Depending on your bank or payment provider, it may take [7–10] business days for the amount to reflect in your account. Any applicable payment-gateway or transaction charges may be deducted where permitted.

Cancellations

Orders for physical Materials may be cancelled before they are dispatched — please contact us as soon as possible. Once an order has been shipped, it cannot be cancelled. Orders for digital Materials are fulfilled instantly and cannot be cancelled once access has been provided.

Changes to This Policy

We may revise this Refund Policy from time to time. Any changes will be posted on this page and take effect immediately. The policy in effect at the time of your purchase applies to that purchase.